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New Features and Enhancements:

  • Supports the NETGEAR Insight app and Insight Cloud Portal version 5.8.

Bug Fixes:

  • Fixes WAN-to-LAN and LAN-to-WAN performance issue with TCP protocol.
  • Fixes memory leak issues in Insight connection agents.
  • Fixes some inaccurate GUI language translations.
  • Improves cloud logging of events.

Known Issues:

  • The BR500 GUI cannot be reached through VPN, through a static route from a different subnet, or by LAN users from a VLAN other than the default management LAN (VLAN 1).
    Workaround: Access the GUI from the BR500 default management LAN.
  • NAT loopback does not work in this release. NAT loopback is useful for accessing internal resources by public domain name.
    Workarounds:
    • Change device hosts file to map public domain name to local IP when working on the same subnet as a public server.
    • Use a separate DNS server that can handle accessing public resources from an internal network.
    • Keep using FW 5.7.0.4.
  • When applying the Disable, Enable, and Add IPSec policy features to a new routing table and firewall rules, an established IPSec connection briefly disconnects.
    Workaround: Change the IPSec policy only when a brief disconnect is acceptable.
  • After the firmware update, GUI access through the Firefox browser is slow. The root cause of this issue is that Firefox does not update the certificate properly.
    Workaround: Remove all old BR500 certificates:
    1. Launch Firefox.
    2. Select Options > Privacy & Security.
    3. Scroll down to the Security section.
    4. Click the View Certificates button.
    5. Delete all certificates named www.routerlogin.net.

Download Link : http://www.downloads.netgear.com/files/GDC/BR500/BR500-FW-V5.8.0.1.zip

Firmware Update Instructions:

To preserve your current configuration, it is always a good practice to backup device settings before a firmware update.

To back up the BR500 configuration to the Insight Cloud:

  1. Log in to your Insight account.
  2. Find the BR500 in device list.
  3. Edit the BR500.
  4. Select the Configuration Backup & Restore tab to create a configuration backup.

To back up the settings from the local GUI:

  1. Log in to the BR500 GUI.
  2. Select Advanced > Backup Settings.

If the BR500 is connected to the Insight cloud, schedule or perform an update using the Insight app or through the web portal.To update the BR500 firmware from the web GUI, follow the instructions in your product’s user manual. To view your product’s user manual, visit https://www.netgear.com/support/product/BR500.aspx#docs.After updating to the latest firmware, make sure to update to the latest version of the NETGEAR Insight app for the best functionality and user experience.

VPN client programs:
The BR500 supports both site-to-site and client-to-site VPN connections. For the best user experiences, update the Insight Instant VPN client programs. To download the Insight Instant VPN client programs for Windows or Mac, visit https://www.netgear.com/support/product/BR500.aspx#download

Last Updated:07/07/2025 | Article ID: 000061603

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