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After replacing a device on your network, you can restore its backed up settings from the original device as long as the two devices are identical models.

When you restore backed-up device settings, you restore all device-specific configuration settings. This does not include wireless or VLAN settings. For more information about backing up network-level settings, see How do you back up your location settings using the Insight Cloud Portal?.

You can restore these devices with the RMA feature:
  • Orbi Pro
  • Any Insight Managed Switch with a model number beginning with "GC"
  • BR500
  • Insight Managed Smart Managed Pro Switches (GS108Tv3, GS110TPv3)

To restore device settings from backup in the Insight mobile app:

  1. Back up the settings for your old device to the Insight Cloud. For more information about how to back up your settings, see How do I back up or restore my device settings using the Insight app?.
  2. Replace the old device with the new device, connecting it to the same cables and locations.
  3. Open the Insight app.
  4. If you are an Insight Pro user with access to more than one organization, select your organization.
  5. If you set up more than one location, select your location.
  6. Tap the + button.
  7. Choose a method to add your device. For more information, see How do I discover, add, and register switches, access points, and Orbi Pro WiFi Systems in Insight?.
  8. Choose a network for your device.
  9. Tap the newly added device
  10. At the bottom, tap Diagnostics,
  11. Tap RMA.
  12. Select Restore an existing backup and tap Next.
  13. Select the old device that you want to use a backup of and tap the Next button. A list of available backups appears.
  14. Select the backup to use and tap Restore. Insight restores the settings from the old device. Before you continue, check that your settings transferred successfully.
  15. Tap RMA.
  16. Select Replace an existing device and tap the Next button.
  17. Select the device to replace and tap the Replace button.
  18. Ship the old device to the RMA center for processing. For more information, see How can I get a Return Material Authorization?.
Last Updated:07/07/2025 | Article ID: 000060539

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