NETGEAR will never call you and ask you to install an application such as ANYDESK on your device or ask you to make a financial payment on the spot in return for support. If this happens to you, please hang up the phone and call 1-888-NETGEAR.
When searching for support for your NETGEAR product, you might find links to fraudulent websites attempting to look like legitimate NETGEAR support websites. You could also end up on an illegitimate website by mistyping a legitimate URL. These illegitimate sites might attempt to steal your login credentials or ask you to pay for NETGEAR product support over the phone or by taking control of your computer. NETGEAR will never ask to take control of your computer or mobile device.
If you are unsure if the website you are visiting is legitimate, check the following guidelines.
How to identify a legitimate NETGEAR website:
Check that the website address begins with one of the following:
- https://www.netgear.com
- https://kb.netgear.com
- https://community.netgear.com
Only official NETGEAR websites can use netgear.com as their web address.
How to identify a legitimate NETGEAR social media account:
All NETGEAR social media accounts are verified on their respective platforms. Check to see that any NETGEAR social media account has a verification badge, which is often a blue checkmark beside the account name.
Visit NETGEAR’s official social media accounts below:
- X: https://twitter.com/NETGEAR
- YouTube: https://www.youtube.com/@Netgear
- Instagram: https://www.instagram.com/netgear/
- Facebook: https://www.facebook.com/Netgear/
- TikTok: https://www.tiktok.com/@netgear_official
- LinkedIn: https://www.linkedin.com/company/netgear/
Contact NETGEAR Support
If you are still not sure whether a NETGEAR website or social media account is authentic, visit https://my.netgear.com/support/contact.aspx.