How do I add a device in the Insight app using the serial number?

To add a device in the Insight app using the serial number:

Find the serial number and MAC address on the product label on the rear or bottom of your device.
Launch the Insight app.
If you have an Insight Pro account, select an organization.
Tap the + icon.
Enter your device's serial number and MAC address and tap GO.
Select the network location for the device.
Enter your device name and tap Next.
Tap Continue.
If you are adding an Insight Managed switch or access point, follow the onscreen instructions to set up your device.
It might take up to 20 minutes for the device status icon to turn green in the Insight app and Cloud Portal.

Last Updated:07/07/2025 | Article ID: 000059628