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The Insight app can scan your network for your new device. Make sure that your mobile device and new device are connected to the same network and on the same subnet.

To add a device by scanning your network with the Insight app:

  1. Launch the Insight app.
  2. If you have an Insight Pro account, select an organization.
  3. Tap the + icon.
  4. Tap Scan Network.

    The Insight app scans the network for new devices. If the Insight app cannot find your new device, make sure that your mobile device and new device are connected to the same network and on the same subnet.

  5. Select the check box next to your new device and tap Next.
  6. Select a network location.
  7. Enter your device name and tap Next.
  8. Tap Continue.
  9. If you are adding an Insight Managed switch or access point, follow the onscreen instructions to set up your device.

    It might take up to 20 minutes for the device status icon to turn green in the Insight app and Cloud Portal.

Last Updated:07/07/2025 | Article ID: 000059627

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