How do I add a device in the Insight app by scanning a QR code or barcode?

To add a device by scanning its QR code or barcode with the Insight app:

Find the QR code or serial number barcode on the product label on the rear or bottom of your device.
Launch the Insight app.
If you have an Insight Pro account, select an organization.
Tap the + icon.
Tap SCAN BARCODE OR QR CODE.
Point your mobile device's camera at the QR code or serial number barcode on the product label.
The Insight app automatically recognizes a valid QR code or serial number barcode.
If the Insight app does not find a valid MAC address, tap SCAN MAC ADDRESS to scan a MAC address barcode or tap Enter MAC Address to enter it manually.The product label shows the MAC address information.
Select a network location.
Enter your device name and tap Next.
Tap Continue.
If you are adding an Insight Managed switch or access point, follow the onscreen instructions to set up your device.
It might take up to 20 minutes for the device status icon to turn green in the Insight app and Cloud Portal.

Last Updated:07/07/2025 | Article ID: 000059626