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Set Up Two-Step Verification for Logging In Using the Insight App

As another secure method of logging in, on devices that support touch ID, you can log in using the touch ID option of the Insight app so that you do not need to enter a user name and password. This option is displayed only on devices that support touch ID. To use touch ID login, you must first configure the fingerprint settings on your device.

When you set up two-step verification for logging in using the Insight app, the verification process applies to both the Insight app and the Cloud Portal.

To set up two-step verification for logging in using the Insight app:

  1. Launch the Insight app.
  2. Tap the menu button in the upper left corner of the screen.
  3. Tap Account Management > Manage Profile > Login Settings > Two-Step Verification.
  4. Tap the Enable button so that the button displays purple.

    The Select verification method page displays. You can use both push notifications and SMS text messages, but you need to set up one method at a time.

    By default, the Push Notifications check box is selected.

  5. To use push notifications, do the following
    1. Tap CONTINUE.
    2. To approve the device that you are using as a trusted device for push notifications, tap APPROVE.
    3. Name your device and tap GOT IT.

      Your device is added as a trusted device for push notifications. When you log into the Insight app or the Cloud Portal from the trusted device, you do not need to enter a security code because the verification process for the trusted device occurs in the background.

    4. To also add SMS text message verification, tap ADD SMS VERIFICATION, and follow the Step 6.c and Step 6.d.
  6. To use SMS text message verification, do the following:
    1. Select the SMS Text Message check box.
    2. Tap CONTINUE.
    3. Select a country, enter a phone number, and tap ADD PHONE NUMBER.

      Insight sends an SMS text message with a one-time security pair code to the phone number. The Add SMS Verification page displays.

    4. Enter the security pair code that you received and tap NEXT.

      The phone number is verified and added to the page as the primary number for login verification. Now, each time that you log into the Insight app or the Cloud Portal, an SMS text message with a login verification code is sent to the phone number and you must enter the code during the login process.

      If the device that you use to log into the Insight app is the same device on which you received the code, the first time that you log in after you entered the code, you can add your device as a trusted device so that Insight automatically verifies your identity when you log in.

      During the Insight app login process, you either can let Insight send a login verification code to the primary phone number or you can tap TRY ANOTHER VERIFICATION METHOD and let Insight send a login verification code to your account email address.

  7. To add another phone number, click the ADD SMS VERIFCATION button and repeat Step 6.c and Step 6.d.
  8. To return to the Account Management page, click the left arrow button at the upper left of the page three times.
Last Updated:07/07/2025 | Article ID: 000059594

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