How do I open a technical support case for an Insight Managed product in the NETGEAR Insight mobile app?

You can open a support case for a registered product that you are entitled to support. You can use chat, online, or phone technical support.

To open a technical support case for a product using the Insight app:

Launch the Insight app.
All organizations display.
Tap the menu button in the upper left corner of the screen.
Tap Technical Support.
Tap Products.
The registered products display.
Tap a product.
Product information displays.
Open a support case using one of the following methods:
- Online. To open an online case, do the following:
  1. Tap Entitlement.
  2. Tap Online Case Entitlement.
    A pop-up window opens.
  3. Enter the subject and the message, and tap Send.
    A confirmation displays and an email message is sent to the email address that is associated with your Insight account.
  4. Tap Done.
    The product information displays again.
- Chat. To open a chat case, do the following:
  1. Tap Entitlement.
  2. Tap Chat Support.
    A chat window opens, providing you access to online support.
- Phone. To open a case over the phone, do the following:
  1. Tap Entitlement.
  2. Tap Phone Support.
    Phone numbers and support information display.
  3. Call a phone number to open a case.
To view all support cases that you opened, including the one you just opened, tap the menu button in the upper right corner.
Tap See All Cases.
The subject and status of each case displays.

Last Updated:07/07/2025 | Article ID: 000059578