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Collect and Download Support Information

With an administrator account, you can activate a function that collects information for troubleshooting and download the information to your computer so that you can send the information in an email to NETGEAR technical support.

To collect and download support information:

  1. Log in to the ReadyNAS.
  2. In the Apps section of the Overview page, click the Milestone Arcus Surveillance link.

    If the link does not display, click the Apps section heading.

    The Milestone Arcus login page displays.

  3. Log in by doing one of the following:

    • No user account exists. Click the Log in button.

    • A user account exists. Do the following:

      1. Enter your user name and password in the user name and password fields.
      2. Click the arrow button.

    The Home View page displays.

  4. Select Settings > My Profile.

    The My Profile page displays.

  5. At the bottom of the page, click the Get Support Information button.

    After the application collects the information, the Download support information link displays.

  6. Click the Download support information link.
  7. Follow the directions of your browser to download the zip file to your computer.

    The zip file is a .tgz file.

Last Updated:07/07/2025 | Article ID: 000058857

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