Some users may have taken up MR2.1 NTG9X50C_10.25.01.00 firmware via web update which broke Data Usage on MR1100-1TLAUS. MR2.2 NTG9X50C_10.25.01.01 was released to resolve the issue but there was a bug where the download button was greyed out when data usage was over the limit or Telstra data usage server could not be reached. This bug only exists in the WebUI and not the mobile app.
Please make sure your battery has sufficient charge or your device is plugged into wall plug before proceeding with the update. There are 3 options to perform the firmware update.
Option 1: Web update firmware via NETGEAR mobile app:
- Login to the NETGEAR Mobile app as administrator. (default username: admin default password: admin)
- Tap on Settings on the main dashboard.
- Tap on Firmware.
- Tap on CHECK FOR UPDATES button and wait for device to check the server.
- Tap on DOWNLOAD UPDATE
- Tap on START UPDATE
- Device will then power OFF and boot into software upgrade mode. Do not remove the battery of power the device OFF when LCD is showing Updating Device.
Option 2: Manually update firmware via Telstra WebUI (http://m.home):
- Download firmware file MR1100-1TLAUS_23113199_NTG9x50C_10.25.01.01_00_TELSTRA_03.22.secc.spk from the following link: https://www.downloads.netgear.com/files/firmware/MR1100/MR1100-1TLAUS_23113199_NTG9x50C_10.25.01.01_00_TELSTRA_03.22.secc.spk
- Open the WebUI and login as (default username: admin default password: admin)
- Click on SETTINGS on the main dashboard
- Click and expand Administration
- Click on Firmware Update
- Click on Choose File
- Browse to folder where you have downloaded firmware file MR1100-1TLAUS_23113199_NTG9x50C_10.25.01.01_00_TELSTRA_03.22.secc.spk downloaded in step 1 and select it.
- Click on UPLOAD
- Device will power OFF and boot into software upgrade mode. Do not remove the battery or power the device OFF when LCD is showing Updating Device.
- You will see an Alert on the WebUI dashboard after the upgrade when the device boots up to indicate the upgrade was successful.
Option 3: Web update firmware via Telstra WebUI (http://m.home):
- Open the WebUI and login as (default username: admin default password: admin)
- Click on SETTINGS on the main dashboard
- Click and expand Administration
- Click on Firmware Update
- Click on CHECK FOR UPDATES
- Click on DOWNLOAD
- Click on UPDATE
- Device will power OFF and boot into software upgrade mode. Do not remove the battery or power the device OFF when LCD is showing Updating Device.
- You will see an Alert on the WebUI dashboard after the upgrade when the device boots up to indicate the upgrade was successful.
Note: If you see message “Insufficient data to download update” and red stop cursor at step 3 or 4, please click on DOWNLOAD button as you can still proceed.