New NETGEAR products come with a limited hardware warranty and one year of complimentary 24/7 technical support on most products. Warranty length depends on country of purchase.
Refurbished NETGEAR products come with a 90-day limited hardware warranty and one year of complimentary 24/7 technical support.
After your complimentary support ends, if your product supports NETGEAR Armor, we recommend an Armor subscription to continue support and extend your warranty coverage.
You can verify eligibility and purchase Armor using the Orbi or Nighthawk app. For more information, see Buy NETGEAR Armor.
If your product does not support NETGEAR Armor, contact NETGEAR Support to extend your complimentary support with a ProSupport contract.
Click on the expandable sections below for the warranty and support information in your country.
Current coverage
| Covered Service | New Product | Refurbished Product |
| NETGEAR limited hardware warranty | 1 year | 90 days |
| 24/7 technical support | 1 year | 1 year |
| NETGEAR Armor subscription | Hardware warranty extended to 2 years, up to a maximum of 3 years from the purchase date. 24/7 technical support continues for as long as the subscription is active. | |
| Support-only contract | Technical support extended by 3 or 12 months. Extended warranty not included. |
Legacy plans, no longer sold
| Covered Service | Extended Warranty | Extended Warranty and Support | Premium Support |
| Hardware warranty, new product | 2 years | 2 years | 1 year |
| Hardware warranty, refurbished product | 2 years | 2 years | 90 days |
Current coverage
| Covered Service | New Product | Refurbished Product |
| NETGEAR limited hardware warranty | 2 years | 90 days |
| 24/7 technical support | 1 year | 1 year |
| NETGEAR Armor subscription | Hardware warranty extended by 1 year, up to a maximum of 3 years from the purchase date. 24/7 technical support continues for as long as the subscription is active. | |
| Support-only contract | Technical support extended by 3 or 12 months. Extended warranty not included. |
Legacy plans, no longer sold
| Covered Service | Extended Warranty | Extended Warranty and Support | Premium Support |
| Hardware warranty, new product | 3 years | 3 years | 2 years |
| Hardware warranty, refurbished product | 3 years | 3 years | 90 days |
| 24/7 technical support | 90 days | 3 years | 1 or 2 years |
Current coverage
| Covered Service | New Product | Refurbished Product |
| NETGEAR limited hardware warranty | 2 years | 90 days |
| 24/7 technical support (phone, email, chat) | 1 year | 1 year |
| NETGEAR Armor subscription | 24/7 technical support continues for as long as the subscription is active. | |
| Support-only contract | Technical support extended by 3 or 12 months. Extended warranty not included. |
Legacy plans, no longer sold
| Covered Service | Premium Support |
| Hardware warranty, new product | 2 years |
| Hardware warranty, refurbished product | 90 days |
| 24/7 technical support | 1 or 2 years |
For more information about NETGEAR ProSupport for Home and NETGEAR’s warranty, see: