If you are having trouble adding an Insight-managed device that is behind a firewall, follow these troubleshooting steps.
To connect to an Insight-managed device that is behind a firewall:
- If you are using a network scan on your mobile device, make sure that your mobile device is connected to the same subnet as your Insight device.
If your mobile device is not connected to the same subnet on your local area network (LAN), you cannot use the network scan. - If Insight is unable to discover the device by scanning your network, try adding the device by scanning the barcode or QR code (on your mobile device) or entering the serial number (on your mobile device or on the Premium-only Insight Cloud Portal).
- If serial number entry or a barcode scan also does not work, make sure that your new Insight-managed device does not need special authentication before it can connect to the network.
For example, you might need MAC or RADIUS authentication. If you are not sure, talk to your IT service provider or whoever set up your firewall. As long as your Insight-managed device is connected to the Internet and outbound traffic is not blocked, Insight can discover your device. - If you still cannot connect, you can test whether Insight is able to discover your device by connecting your Insight-managed device to a less secure network that does not have a firewall.
- Complete the setup process as described in your Insight-managed device’s Installation Guide or in this article: How do I discover, add, and register devices in Insight?.
- If you were able to connect in Step 4a, ask your IT services provider or whoever set up your firewall to connect your Insight-managed device to your network.
- If you were unable to connect in Step 4a, contact NETGEAR Support to speak to an expert.
Last Updated:07/07/2025
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Article ID: 000053885