The diagnostics options that are available for an Insight managed device in the Insight app depend on the type of device:
- Insight-managed WiFi access points. You can reload the last saved cloud configuration and share diagnostics information.
- Insight-managed switches. You can reload the last saved cloud configuration, share diagnostics information, configure port mirroring, and perform a cable test.
- Insight-managed ReadyNAS devices. You can share diagnostics information.
Click one of the following links to jump to the information and instructions for the diagnostics option:
- Configure port mirroring on a switch using the Insight app.
- Perform a cable test on a switch using the Insight app.
- Reload the last known cloud configuration on a device using the Insight app.
- Share diagnostics information from a device using the Insight app.
Configure port mirroring on a switch using the Insight app.
Port mirroring lets you mirror the incoming (ingress) and outgoing (egress) traffic of one or more ports (the source ports) to a single predefined destination port. Port mirroring is useful if you want to analyze network traffic. Typically, you would send the traffic that is mirrored on the destination port to a network analyzer device.
To configure port mirroring on a device using the Insight app:
- Launch the Insight app.
- If you have an Insight Pro account, select an organization.
- If the managed devices do not display, tap Devices.
- Select the device for which you want to view diagnostics.
- Scroll down and tap Diagnostics.
The diagnostics options that are supported for the selected device display. - Tap Port Mirroring.
The Port Mirroring page displays. - Move the Port Mirroring slider to enable port mirroring.
By default, port mirroring is disabled. - Select one or more source ports by tapping the ports.
- Select the single destination port by tapping the port.
- Tap Apply.
Your settings are saved. - Tap OK.
The diagnostics options display again.
Perform a cable test on a switch using the Insight app.
You can perform a cable test to easily find out the health status of network cables. If any problems exist, this feature helps to quickly locate the point where the cabling fails, allowing connectivity issues to be fixed much faster, potentially saving technicians hours of troubleshooting.
If an error is detected, the distance at which the fault is detected is stated in meters. (This is the distance from the port.)
To perform a cable test on a device using the Insight app:
- Launch the Insight app.
- If you have an Insight Pro account, select an organization.
- If the managed devices do not display, in the menu at the bottom, tap Devices.
- Select the device for which you want to view diagnostics.
- Scroll down and tap Diagnostics.
The diagnostics options that are supported for the selected device display. - Tap Cable Test.
The Cable Test page displays. - Select one or more ports by tapping the ports.
- Tap TEST SELECTED PORTS.
A warning displays. - Tap OK.
The cable test starts. After a short period, the test results display. - Tap the arrow at the top of the page twice to return to the page that displays the diagnostics options.
Reload the last saved cloud configuration on a device using the Insight app.
You can reload the last saved cloud configuration for a device from your cloud account. During this process, the device goes offline for several minutes while the configuration is erased, the last saved cloud configuration is reloaded, and the device is rebooted for the changes to take effect.
If communication problems occur between the Insight app and your device, reloading the last saved cloud configuration could resolve those problems.
To reload the last saved cloud configuration on a device through the Insight app:
- Launch the Insight app.
- If you have an Insight Pro account, select an organization.
- If the managed devices do not display, in the menu at the bottom, tap Devices.
- Select the device for which you want to view diagnostics.
- Scroll down and tap Diagnostics.
The diagnostics options that are supported for the selected device display. - Tap Reload Configuration.
The Reload Configuration page displays. - Tap RELOAD.
A notification displays.
The configuration is reloaded and the device is offline for a several minutes. - Tap OK.
The diagnostic options display again.
Share diagnostics information from a device using the Insight app.
You can let the Insight app collect diagnostic information from a device and send the information in a .zip file to one or more email addresses. If you encounter difficulties with your device, technical support might request the zip file.
The zip file includes the Tech Support file and the Insight Log file. Both of these files are .txt files.
To share diagnostic information from a device using the Insight app:
- Launch the Insight app.
- If you have an Insight Pro account, select an organization.
- If the managed devices do not display, in the menu at the bottom, tap Devices.
- Select the device for which you want to view diagnostics.
- Scroll down and tap Diagnostics.
The diagnostics options that are supported for the selected device display. - Tap Share Diagnostics.
The Share Diagnostics page displays. - Enter an email address.
- To enter another email address, tap +.
- Tap SHARE.
The diagnostic information is sent to the email addresses. - Tap the arrow at the top of the page to return to the page that displays the diagnostics options.