Introduction:
This article provides step by step instructions on how to open device manager to troubleshoot driver issues.
Symptoms:
- TRU Install fails
- Device not detected by computer
- Connection software showing "No device detected" error
Resolution:
Windows 7
- Click Start and then select Control Panel.
- Click the System and Security link > System > Device Manager
Note: If you're viewing the Large icons or Small icons view of Control Panel, you won't see this link. Simply click Device Manager.
Windows Vista
- Click Start and then select Control Panel.
- Click the System and Maintenance link.
- In the System and Maintenance window, click the Device Manager link near the bottom of the window.
Note: If you're viewing the Classic View of Control Panel, you won't see this link. Simply double-click the Device Manager icon.
Windows XP
- Click Start > Settings and then select Control Panel.
- Click the Performance and Maintenance link.
- In the Performance and Maintenance window, click the System icon near the bottom of the window.
- In the System Properties window, click the Hardware tab.
- In the Hardware tab, click the Device Manager button.
Note: If you're viewing the Classic View of Control Panel, you won't see this link. Double-click the System icon and proceed to Step 4.
Last Updated:07/07/2025
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Article ID: 22868